Code of Conduct for CROs

AACCP members, which include the country’s largest credit repair organizations, take very seriously the responsibility that comes from being the only consumer advocates helping Americans navigate an overly-complex credit reporting ecosystem. AACCP’s board has formally adopted a Code of Conduct for Credit Repair Organizations that includes a robust set of commitments for existing and prospective AACCP members. These standards endorse and codify long standing industry best practices already followed by AACCP members. 

Each AACCP Member that is a credit repair organization (CRO), and each AACCP Member who is an individual employed by a CRO, agrees to comply with all of the following standards:

  1. Ensure compliance with all federal and state laws including, but not limited to: the Credit Repair Organizations Act (CROA), State Mini-CROAs, Unfair Deceptive Acts and Practices (UDAP) laws, the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), and Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN- SPAM).
  2. Create all sales, marketing and servicing communications in compliance with Federal Trade Commission (FTC) guidelines.
  3. Write and execute consumer agreements consistent with federal and state consumer protection requirements, which include a consumer’s right to cancel and a minimum of a three-day rescission period.
  4. Speak truthfully about the business relationship with the credit reporting agencies; there is no exclusivity between credit repair organizations and any credit reporting agency.
  5. Speak about the credit reporting agencies truthfully, and neither malign nor mischaracterize them.
  6. Inform consumers they have the right to repair their own credit.
  7. Authenticate a consumer’s identity and permission prior to obtaining credit reports.
  8. Assess each consumer’s situation to ensure the services offered are appropriate.
  9. Promise consumers the credit repair organization will work on the consumer’s behalf, but never promise a specific result or outcome.
  10. Only send interventions on a consumer’s behalf for inaccurate, unsubstantiated or unfairly reported tradelines.
  11. Deliver services prior to billing consumer.
  12. Implement appropriate security measures to keep confidential and sensitive information secure.
  13. Will not file complaints on behalf of consumers with any governmental agencies or representatives, such as the Consumer Financial Protection Bureau (CFPB), federal or state Attorney General, or regulatory officials.